Hello Harbour, referred to as "we" and "us", operates the website (shophelloharbour.com) referred to as the "Website". When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.

 

1. General

Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion, there may be an error in our stock count, leading to a situation where we cannot fulfill all your items at the time of purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.

 

2. Shipping Costs

The shipping fee is calculated during the checkout process, based on the weight, dimensions, and delivery location of the items in the order. The shipping payment will be added to the overall purchase amount and will serve as the final cost for the customer.

 

3. Returns

3.1 Apparel, Bags & Hats

Because all items are made-to-order we cannot accept returns or exchanges. Refunds are available for defective or undelivered items. If you have an issue with your order please contact us for assistance.

Please note that while we will refund the value of the returned goods, we will not refund the shipping costs that were originally paid by the customer.

3.2 Creator Marketplace

We offer a money-back guarantee for any defective, incorrect or undelivered items purchased through our Creator Marketplace. Refund requests must be made within 14 days of the most recent scheduled date of delivery.

Please note that while we will refund the value of the returned goods, we will not refund the shipping costs that were originally paid by the customer.

 

4. Delivery Terms

4.1 Transit Time Domestically

Typically, it takes 6 to 13 days for domestic shipments to be delivered.

4.2 Dispatch time

Orders are typically sent out within 4 business days after payment has been received.

The warehouse operates from Monday to Friday during standard business hours, except on national holidays when it is closed. During these holidays, measures are taken to minimize shipment delays.

4.3 Change Of Delivery Address

Regarding requests for changing the delivery address, we can alter it prior to the dispatch of the order.

4.4 P.O. Box Shipping

Hello Harbour will only use postal services for delivering to P.O. box addresses. Courier services are not available for these types of addresses.

4.5 Military Address Shipping

The shipping of packages to military addresses is possible with USPS, however, courier services do not offer this service.

4.6 Items Out Of Stock

In case an item is not available, we will promptly send the available items and will send the rest of them as soon as they are back in stock.

In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.

4.7 Delivery Time Exceeded

Please contact us if the delivery time has surpassed the expected delivery window, so we can initiate an inquiry.

 

5. Tracking Notifications

Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.

 

6. Parcels Damaged In Transit

In the event of a damaged parcel during transit, kindly reject it from the courier if possible and reach out to our customer service team. If the parcel was delivered in your absence, please inform our customer service team for further instructions.

 

7. Duties & Taxes

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

 

8. Cancellations

You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly refer to our refund policy for further information.

 

9. Insurance

The insurance coverage for the loss and damage of parcels is up to the value declared by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

As soon as the courier finishes investigating the claim, we will proceed with either a refund or a replacement.

 

10. Customer service

 

For all customer service enquiries, please email us at info@shophelloharbour.com.